Terms and Conditions
WE CANNOT ACCEPT RESPONSIBILITY FOR ANY MISTAKES AFTER THE DETAILS YOU HAVE PROVIDED ARE CONFIRMED. PLEASE MAKE SURE YOU PROVIDE US WITH THE CORRECT FLIGHT DETAILS FOR AND INBOUND FLIGHTS. PLEASE NOTE SOMETIMES INBOUND FLIGHTS DEPART ON ONE DAY BUT MAY LAND IN THE UK THE NEXT DAY, PLEASE CHECK YOUR ITINERARY.
Please check that all names, addresses, dates and timings are correct, if the information provided is not correct please advise us of any errors within two days of receipt of your documents by contacting us on 01872 465001 .
Please note that we will not accept any responsibility for incorrect information if we are not informed within this time frame.
CANCELLATION CHARGES
Bookings cancelled up to 14 days before departure will incur a £100 cancellation fee or taken from the deposit paid, bookings cancelled within 14 days of departure will need to pay 50% of the total cost of the booking, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance in the event of accident or illness. All refunds will be made within 14 days after approval.
TRAVEL POSTPONEMENTS
Any deposit or pre-payment made can be transferred to another travel date but must be used within 6 months of the original booking date.
Fares are based on one (1) pick up point and one (1) drop off point, multiple pick up and drop offs points have to be arranged at time of booking and may incur an extra charge.
Comfort stops are limited to 20 minutes for each journey on journeys over 3 hours, if you require extra comfort stops over 20 minutes this must be arranged at the time of booking as this may incur extra costs.
Delays with flights/cruises: We understand that delays can happen with inbound flight/cruises due to unforeseen circumstances, if a delay occurs we will wait without charge for up to two hours, if the delay is more than two hours there will be a charge of £15 per hour, this is subject to the driver being able to wait longer than the two hours, we cannot except liability for flights delayed longer than the driver is able to wait and therefore cannot issue refunds after the two hours. Please be aware it is the responsibility of the lead passenger to inform us if their flight/ship is delayed as we may not be aware of your flight/ship being delayed as flight/ship data may not be available to us. We recommend your take out adequate insurance that covers such events as if your flight/cruise ship cannot land/dock due to weather conditions you may have to be picked up a different day and therefore have to pay another fare.
Alcohol is NOT permitted to be consumed in our vehicles due to our insurance policy, no exceptions.
Meet & Greet Terms & Conditions
Due to ever increasing car park charges we can only meet passengers inside the terminal once the lead passenger has confirmed they have collected their cases and are coming out into the arrivals hall, therefore there will be a 10 minute wait to give us enough time to get into the car park then into the arrivals hall.. thank you for your understanding.
Coronavirus
If your flight or travel plans have been cancelled by your travel operator we will transfer any deposit or pre-payment made to a future booking, if your holiday is cancelled by yourself the deposit or money paid is non refundable as per our standard terms and conditions.
If you or any of your party contract coronavirus before or during your holiday regretfully nationwide transfers cannot transfer you or your party to any destination. You and your party will also be refused travel with us If you knowingly have coronavirus and fail to make us or the driver aware before the driver arrives to collect you. Any money paid will not be refundable within 48 hours of your travel date.